NSHA Transportation Support
Free Rides to Your Healthcare Appointments
Fundy Taxi is proud to be a local transportation provider for the Nova Scotia Health Authority Transportation Support Program — helping residents of Colchester, Cumberland, and Pictou counties get to the care they need.
What Is the NSHA Transportation Support Program?
Nova Scotia Health's Transportation Support Program removes barriers to healthcare by offering free, non-urgent rides to and from clinical appointments for eligible residents. The program was established in response to the Mass Casualty Commission's recommendations to support mental health and wellness in affected communities. Fundy Taxi is one of the local transportation companies working with Public Health to deliver this service.
Who Is Eligible?
All residents of Colchester, Cumberland, and Pictou counties and the Municipality of East Hants are eligible to use this service. There is no screening process — Public Health trusts that people who request support genuinely need it. Anyone 16 years of age or older may use the service independently.
Completely Free
There is no cost to you. The program is funded by Nova Scotia Health to cover transportation through local providers like Fundy Taxi.
Accessible Vehicles Available
Need an accessible vehicle? Let Public Health know when you book and they will arrange a suitable transportation option for you.
Support Persons Welcome
If having someone accompany you helps you access your appointment, they are welcome to ride along. Confirm with your healthcare provider first.
Recurring Bookings Supported
For regular appointments like dialysis, Public Health can set up a recurring booking so you do not have to call each time.
How to Book Your Ride
Call or Email Public Health
Contact Public Health at least three business days before your appointment. Call (902) 893-5820 and select Option 1, or email PublicHealthTransportation@nshealth.ca.
Provide Your Details
You will be asked for your name, address, phone number, and pickup and drop-off locations. Some providers may also ask for your date of birth.
Receive Your Confirmation
A Public Health team member will arrange your ride with a local transportation company and confirm your booking. You can book multiple appointments at once.
Your Driver Arrives
Your transportation will arrive at the scheduled time. You will be given the driver's contact number in case of any changes on the day of your appointment.
Booking Hours
Requests must be made Monday to Friday, 8 a.m. to 4 p.m. Calls and emails are not monitored on weekends or holidays — please plan ahead, especially around holiday periods.
Frequently Asked Questions
Is there a screening process?
No. Public Health trusts that people who request transportation support need it. Proof of eligibility is not required.
Can I use this service for urgent care?
No. This service requires at least three business days notice and is intended for planned, scheduled healthcare appointments — not urgent or emergency care. Call 9-1-1 for emergencies.
What if my appointment is cancelled?
Please call Public Health as soon as possible so they can notify the transportation provider. If the cancellation happens within a couple of hours of your pickup, also call the transportation company directly.
Can I be reimbursed if I drive myself?
No. The program is funded to provide transportation through community companies and does not reimburse personal travel expenses or provide gas cards.